If the order hasn't been processed, we can correct the address. If it has already shipped, the carrier may not be able to modify it.

Contact customer service immediately:
support@venovawear.com

Yes, if the order has not been processed yet. Please contact us immediately.

Please check your spam folder. If you still can't find it, contact us so we can verify your order.

In France, in-stock items are processed within 1 business day.
Colissimo: 1–2 business days after dispatch, free with no minimum order.
Chronopost: 1 business day after dispatch, paid below €99 and free on orders of €99 or more.
Pre-orders: dispatch according to the estimated date shown on the product page.

Other destinations: Europe 5–8 business days; USA 10–12 business days; international 7–14 business days. Applicable shipping charges are shown at checkout.

A tracking link is automatically sent via email once your order has shipped

This is normal during the first 24–48 hours.
The carrier may not have scanned your package yet.

Please check:

• your mailbox
  
• your neighbors
  
• your concierge / reception
  
• the address entered at checkout

If still not found, contact us immediately:
support@venovawear.com

For countries outside the EU, customs duties or taxes may apply and are the customer’s responsibility.

Please contact customer service with a photo of the item received:
support@venovawear.com

Contact us within 48 hours with photos of the damage.

This is not possible once the order has shipped. You can return the item after you receive it.

You may request a return within 30 days after delivery, or within 60 days for the Zip Jumpsuit only.

Items must be unworn, unwashed and with their tags. See our return policy for the procedure.

In most cases, return shipping costs are the customer’s responsibility, unless the mistake comes from VENOVA.

Yes, depending on stock availability.
Contact us to check options.

Refunds are processed within 7–14 business days after we receive and inspect your return.

Our items fit true to size. Refer to the size guide on each product page. If you’re unsure, contact us and we’ll help.

-Short: ideal for approx. 1m45–1m60

-Long: ideal for approx. 1m65–1m80

Both lengths can suit taller or shorter bodies. It’s a visual preference; you can also tailor them.

Yes, 100% squat-proof.

Yes, they smooth, sculpt, and enhance the silhouette.

Our fabric minimizes underwear lines for a clean, smooth look.

• Wash cold
• Do not tumble dry
• No fabric softener
• Air dry only

No, if care instructions are followed.

No, our premium fabric is polyester-free.

Yes, ultra-soft peach-skin texture.

Yes, thanks to our nylon + spandex blend.

No, our fabric is anti-pilling and long-lasting.

No, they remain opaque even during deep squats.

support@venovawear.com

Response time: 1 to 12 hours.